Concord is the world’s leading independent music company. The Company supports more than 125,000 artists and songwriters whose works are licensed, marketed, and performed globally. Concord's growing catalog of 1.3 million songs, compositions, sound recordings, films, plays, and musicals is one of the most impactful and culturally relevant collections of creative rights in history.

Concord is headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne, and Miami.

Concord Theatricals is the world’s most significant theatrical agency, comprised of R&H Theatricals, The Musical Company, Tams-Witmark and Samuel French. Concord Theatricals is the only firm that provides truly comprehensive services to the creators and producers of plays and musicals under a single banner, including theatrical licensing, music publishing, script publishing, cast recording and first-class production.

As the Amateur Licensing Coordinator,  you will be an important part of our New York office team. This position deals with a very high volume of customers on a daily basis. This role is responsible for liaising between amateur theatres and educational institutions about Concord Theatricals’ exceptional roster of plays and musicals, ensuring that licenses are issued, and emails are responded to in a timely and accurate manner. This role will respond to a heavy volume of calls and emails, while always providing exceptional customer service to all customers. Works under close/direct supervision.

What you'll do:

• Provide exceptional customer service to all customers via phone and email
• Process performance applications in a timely fashion
• Assist other licensing coordinators with day-to-day business and special long-term projects

Outline of Specific Functions:

Provide exceptional customer service to all customers

• Provides strong customer service to a high volume of callers/customers in all markets
• Responds to emails in personal inbox and general inboxes in a timely fashion
• Promotes/sells Concord Theatricals shows to an existing customer base.
• Consults with amateur producers to find the ideal shows to produce.
• Makes Theatre Happen by assisting customers with general inquiries, rental and supplemental material orders, and ensuring our customers are receiving everything they need.

Process performance applications

• Seeks agent/author approval when needed for performance rights or special request
• Reviews license applications and assesses restrictions
• Provides timely follow up on all pending requests
• Provides author and agent client assistance as needed

Assist other licensing coordinators with day-to-day business and special long-term projects

• Aids licensing agents by occasionally handling contract changes requests.
• Works with other departments to resolve customer account issues, whether it be our Customer Service or Accounting Teams.
• Collaborates with the Licensing Manager(s), Literary Director, and the Marketing team to implement campaigns around plays and musicals in the Non-Professional Market.
• Handles the processing and shipping of production materials working with the Publications Department to resolve any issues that may arise.
• Works with the Compliance Department and reaches out to customers to ensure groups are operating under contract guidelines as needed.

Requirements:

• Bachelor’s Degree or the equivalent combination of education and experience.
• 2-3 years of experience in professional theatre industry or related field preferred.
• Knowledge of theatre professionals, including established and emerging playwrights, and leaders in the arts world.
• Working knowledge of the licensing of plays/musicals and/or standard theatre contracts.
• Strong customer service skills, including a warm, patient and engaging demeanor.
• Excellent written and oral communication skills
• Applicants must enjoy working as part of a motivated team and be willing to support other team members when help is needed.
• Have the ability to effectively communicate within a large team base.
• Ability to maintain high level of confidentiality
• Strong ability to multitask- working on various tasks daily and being able to prioritize tasks.
• Ability to adapt to changing processes and policies
• Self-motivated to be able to work remotely when needed
• Advanced knowledge & proficiency in Microsoft Word, Excel, Outlook.
• Experience with Salesforce or comparable CRM is a plus.
• A deep understanding and passion for theatre is a plus.

Salary Range: $50,000-$55,000

*This is a hybrid role requiring 3 days minimum on-site.

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.