CONCORD IS THE INDEPENDENT, WORLDWIDE LEADER IN THE DEVELOPMENT, ACQUISITION, AND MANAGEMENT OF RECORDED MUSIC, MUSIC PUBLISHING, AND THEATRICAL PERFORMANCE RIGHTS.

With offices in Los Angeles, New York, Nashville, Miami, London, and Berlin, Concord has a diverse and vibrant roster of active recording artists, composers, and songwriters, and a vast and historic catalog of works by some of the most treasured names in music history.

This role is responsible for processing transactions and inquiries for retail/merchandise sales for Concord Theatricals’ exceptional roster of plays and musicals, ensuring that retail orders get processed, and emails are responded to in a timely and accurate manner. This role will respond to a heavy volume of calls and emails, while always providing exceptional customer service to all customers. Works under close/direct supervision. This position deals with a very high volume of customers daily.

Provide exceptional customer service to all customers via phone and email.

• Provides strong customer service to a high volume of callers/customers in all markets.

• Responds to emails in personal inbox and general inboxes in a timely fashion.
• Promotes/sells Concord Theatricals shows to an existing customer base.
• Distribute incoming correspondence.

• Work with other departments to resolve customer account issues, whether it be the customer service or accounting teams.  

Process retail/merchandise sales transactions for Concord Theatricals US in a timely manner.

• Merchandise Order Processing, including large bulk orders and 3^rd party sales records.
• Communicate with the Retail warehouse on customer order issues.
• Process Order Returns and maintain returns records.
• Process and maintain new Organization requests.

Assist Retail Manager and System Operations Team with day-to-day business and special long-term projects.

• Assist Retail Manager in monthly/quarterly dunning projects.
• Assist Systems Operations team in data clean-up projects.
• Sort and deliver division wide mail.

• Bachelor’s Degree or the equivalent combination of education and experience.

• 1-2 years of experience in retail/customer service industry or related field preferred.

• Strong customer service skills, including a warm, patient, and engaging demeanor.
• Excellent written and oral communication skills.
• Applicants must enjoy working as part of a motivated team and be willing to support other team members when help is needed.
• Can effectively communicate within a large team base.
• Ability to adapt to changing processes and policies.
• Self-motivated to be able to work remotely when needed.
• Experience with Salesforce or comparable CRM is a plus.
• Strong computer experience is required (including Word, Excel, and Outlook).
• A deep understanding and passion for theatre is a plus.

*This is a hybrid role requiring 3 days minimum on-site.

Salary Range: $50,000